Richard McConnell has had more than 35 years of experience developing and installing Behavior- Based Solutions throughout North America. He specialized in building and deploying performance management and employee engagement systems and has led numerous large-scale change initiatives. Prior to the development of his consulting practice, Richard was a Vice-President and Senior Executive in three national organizations. He has worked in Health Care, Transportation, Communications, Manufacturing, and Logistics organizations.
Richard had personally managed large groups of people during the past 30 years. At VON, his staff group was 125, and at VIA Rail, it was more than 200. He spent 5 years as a Senior Consultant and Vice President for ADI Canada. ADI and its founder Aubrey Daniels were listed in the American Guru Guide for expertise in Performance Management. This, as well as coaching, were critical elements of their consulting practice. He had operated as an internal consultant throughout his career. Richard didn’t believe in “cookie cutter” or “one size fits all” solutions. He believed that the best solutions are unique to the organization and are carefully assembled through detailed consultation.
Business Highlights:
• Richard has developed Behavior-Based and Results-based performance evaluation systems for the Victoria General Hospital, the Government of Nova Scotia, Marine Atlantic, VIA Rail Canada, Canada Post, 180 Connect, Maple Leaf Foods, and VON Canada. His experience tells us that the best systems are hybrids of both behavior and results approaches.
• Richard had led Change Management groups of up to 27 people, implemented large-scale change initiatives in multiple sites, managed comprehensive training programs with in excess of fifty deliverers, built three internal change teams, presented at more than thirty national and international conferences, worked extensively in human resource planning, performance management, rewards, and recognition, learning, and quality.
• The FACE Methodology was developed by Richard McConnell based on 35 years of experience developing and installing Behavior-Based Solutions throughout North America and Worldwide.
Richard held a green belt in LEAN (The Toyota Production System) and is a pioneer in the marriage of total quality management and employee engagement. His mission has been the maximization of people’s contribution to the organizations in which they work.
His work was behavioral at its core and is founded on the belief that organizational success occurs when people do the right thing all the time. He had a Master’s degree in Adult Education and consulted in the development and rollout of strategic and operational performance management systems internally and externally.
He was married to his wife, Stephanie, for 45 years and is the proud parent of three adult children. He enjoyed wine producing, skiing, cycling, and traveling.